Refund / returns policy

Thanks for shopping at Purple Acorn Canvasses.

If you are not entirely satisfied with your purchase, we’re here to help.


The products sold by Purple Acorn Canvasses are custom printed and therefore not eligible for returns. The costs associated with returning items to Purple Acorn Canvasses will solely be the responsibility of the customer.

However, if the printed items are defective due to the printing process or if they were damaged during shipping, the order may be eligible for a refund once Purple Acorn Canvasses was afforded the opportunity to inspect and maybe rectify the problem.

You should inspect all products as soon as you get your order. If any product is defective or appears to have been damaged during shipping, you may contact our Support team for help in resolving the issue by email at or phone at 082 905 3197. Include your order number, contact information and proof of the defects/damage. Issues must be raised within 7 days from the date you receive it (or the date it was scheduled to arrive).

You will be responsible for paying for your own shipping costs if you choose to return any items. Shipping costs are non-refundable.


Once we receive your email regarding issues with your order, we will inspect the product and notify you that we have received your request for refund. We may contact you to clarify the issues raised with your order.

If a return is approved, Purple Acorn Canvasses may reprint the order at no additional cost to the customer rather than issuing a refund or If a refund is approved, we will initiate a refund payment within 14 days, are subject to managements final approval and 3% Payfast fees. (If you didn’t EFT to us initially)

In the case of a return or refund, we reserve the right to have you return the original order before reprinting or refunding your order.


Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Purple Acorn Canvasses will need formal notification in writing to the company’s email address ( The client will then be invoiced for all work completed that will have been made at the time of first ordering. The balance of monies due must be paid within 7 days. Please note: any cancellation which is not formally confirmed in writing and received by Purple Acorn Canvasses within 7 days of such instruction being issued, will be liable for the full quoted cost of the project.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for returns and refunds as a result of errors made by you, as specified in the Terms and Conditions.

If you have any questions about Returns, Refunds, or Cancellation, contact us at

We reserve the right to update and revise this Returns & Refund Policy without prior notice to reflect changes in our policies and services.

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